At risk of being just another 5 star review here, I just have to take the time to rave here about Drew, Judy, and the crew at DB Auto Collision. Drew set my mind at ease the day I called to ask what sets them apart and why they had so many good reviews. His answers to those questions essentially boiled down to this one theme: he is going to do what is in the consumer's best interest- not the insurance company's best interest. And they delivered on that three-fold. Someone had ironically backed into my car while using their hands-free parallel parking assist on their new car and it smashed up the front of my Mercedes' bumper and grill. The day I dropped off my car with the damaged front end, Drew pointed out to me what he meant about doing what was in MY best interest instead of the insurance company's best interest. State Farm's written estimate was approximately $1,130. Drew showed me where my bumper was cracked open and said the insurance estimate covered a "repair". I asked how you repair a broken plastic bumper. He said they wanted him to use an epoxy and repaint and buff over it. Drew put through for a replacement bumper. Stuff like that is how State Farm's $1130 estimate turned into a $3,000 + repair. I know that Drew and his staff were looking out for me. And Judy in the front office was super sweet every time we interacted. The repairs took a week, but I was fine with that. Please know that if your insurance company wants you to go to a specific repair facility, it is to save themselves money. If you want a high-quality repair, top-notch customer service, assurance that your interests are being catered to, and a great overall sense of making a good choice, then you would be wise to check with Drew and his staff. And they detailed my car when they were done! Very pleased with this experience. I hope I don't get in any further collisions, but if I do, I know where I will be bringing my business. Thanks DB!
We are very pleased to hear you are satisfied with the service provided. It was a pleasure working for you and wish you all the best moving forward! Your kind feedback is greatly appreciated.
- db Orlando Collision Inc.