I tried fixing my car with them because the reviews were amazing. Unfortunately, the lady that answered the phone was incredibly rude. She repeatedly cut me off, talked to me like a I was dumb, and whenever I tried to ask a question she made it seem like it was beneath her. Decided not to move forward on that experience alone.
We truly appreciate you taking the time to discuss your recent experience with our General Manager, Rickey. We wholeheartedly apologize for the situation you faced, as it does not align with the high standards of service we aim to uphold and is not indicative of our core values. It’s regrettable that we did not meet your expectations, leading you to seek assistance elsewhere. As Rickey mentioned, please feel free to reach out to us if there’s anything we can do to support you further!
- db Orlando Collision East