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5

From start to finish I was kept in the loop as to the process and pricing, I also appreciate that they stand by their products/services and you can always call them should there ever be any issues.

Thank you, Veronica! We’re so happy that you felt informed and supported throughout the entire process. Standing behind our work and being available for our customers is something we truly take pride in!

- db Orlando Collision East
5

Great team with friendly service and prompt answers. Thank you so much for your advice and assistance!

Thank you, Frank! We're glad we could help and truly appreciate your support!

- db Orlando Collision West
1

Horrible experience

We're truly sorry to hear that you had a negative experience. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. Unfortunately, we’re unable to address your concerns without more information. Please reach out to us directly at (407) 436-6500 or [email protected], so we can better understand what happened and work toward a resolution. Your feedback is important to us, and we’re here to help!

- db Orlando Collision East
5

Took my car here to have running boards and mud flaps put on my car did a excellent job very reasonable and excellent friendly staff I highly recommend this collision center

Thank you so much for the 5-star review! We're so happy to hear you were pleased with the installation. Your recommendation means a lot to us—we truly appreciate your support!

- db Orlando Collision West
5

I got into an accident recently and I didn’t know where to go. I stumbled upon DB Orlando Collision when looking up reviews and saw they had a new location kind of near me. When I went to check them out and get a free quote, I was immediately struck by how incredible their facility is! This isn’t some run of the mill repair shop, everything is state of the art! I was greeted by a true ray of sunshine, Emma. She talked me through the process and then Jose took a bunch of pictures and explained what to expect from the estimate that he was going to put together. I was sent an estimate within two days that was very fair and within the budget that I had set. I then received a sharepoint link with all of the procedures they were following as prescribed by Mazda as well as over 200 pictures documenting every step of the disassembly, repair, paint, and reassembly. Not only that, I got regular updates from Emma and Jose about how things were going. When the time came to pick up my car, I was shocked! I pulled up in the loaner they gave me to find my pride and joy sitting there looking better than the day I bought her! Emma welcomed me in, as cheerful as ever, genuinely excited to see my reaction of how incredible my car looked. Jose took me up to a very nice room where he painstakingly went through all of the photos and explained all of the repairs (he even surprised me with a couple of things that I didn’t think were possible to fix!). Tl;dr: DB Collision Orlando - West has impressed me beyond belief by the quality of their work, their incredible customer service, the honesty of their business, and the ease of your process. You guys have a customer for life!

Wow—thank you so much for this amazing review! We’re truly honored that you chose us to take care of your car, especially during such a stressful time. It means the world to us that you trusted a new location based on reviews, and we’re so grateful we could exceed your expectations. Emma and Jose are absolutely over the moon to have made such a positive impact, and your kind words reflect exactly why we do what we do. We’re proud to offer state-of-the-art repairs with a personal touch, and it’s incredibly rewarding to hear how much that meant to you! Welcome to the DB Orlando Collision family—we’re here for you anytime!

- db Orlando Collision West
5

Went to DB Orlando Collision after a referral to assist with repair and claim on a damaged car. This was my first time dealing with this kind of process and paperwork. The staff was extremely friendly, knowledgeable and professional. They assisted me through the process and gave great advice. Although I did not use their repair service this time (the car was deemed a loss), I WILL use them in the future. Definitely recommend!

Thank you, Mitko! We’re so glad we could help guide you through the process and provide support during a stressful situation. We’re here for our clients every step of the way—even if the repair doesn’t end up happening with us. We appreciate your trust and your recommendation means the world to us!

- db Orlando Collision West
5

Went here for my car accident and their service was amazing. I felt like a friend and they knew exactly how to help me as it was my first time doing something like this. 10/10 service, 10/10 water, shoutout Emma and Jose!!

Thank you so much, Ivan! We’re so glad we could help—and hey, we take our service and our water seriously! We’re always here for you!

- db Orlando Collision West
5

My car had repainting and repair at Orlando Collision West. Emma and manager Jose are really helpful. I really appreciate their quick and excellent work. Highly recommend.

Thank you, Kelly! We’re so glad you had a great experience with Emma and Jose; and that you're happy with the repairs! We appreciate your recommendation!

- db Orlando Collision West
5

Joanie was helpfull

Thank you, Adelina! We're happy to hear Joanie was able to help!

- db Orlando Collision East
5

Went to DB Orlando collision for my car repair and had a wonderful experience with these guys, the staff was really nice and communicative, updated me about my car on what’s going on throughout the whole process. Definitely recommend!

Thank you for sharing your experience! We’re so glad to hear that our team kept you informed and made the process smooth and stress-free. Providing great communication and care is something we take pride in. We truly appreciate your recommendation!

- db Orlando Collision West