It was the worst experience ever. My accident happened March last yr 2023 with minimal damage to the front, but my airbag came out. I never got my car back til May, the 1st time. I had to beg them for a loaner b/c I travel with my job & my insurance were done paying for a rental. Still wasn't fixed b/c my lane assist was off and my fog lights are 2 different colors now. Took it back to them & they still didn't fix it. Had to take to dealership & pay money out my pocket to put on there diagnostic test to figure out the problem with the lane assist. That part finally got fix & I got my car back the 1st of July. Til to this day they never changed my lights to the right color. I'm a widow & I felt like they took advantage of that & also they do not know how to fix Acura's properly. Some of the employees must be colorblind to not get my lights the right color. I also found out later that they are not a Geico affiliated body shop so I do not have the life time guarantee on my body work that either the body shop or the insurance told me about til after the fact. I choice this body shop because they had great reviews but now I know never to go off that with body shops again. OK so now you have finally responded to my post. Since you said there is a warranty on your work, my light is still a different color. I asked the dealership was it just a bulb that needed to be changed & they told me yes. Are yall willing to change the bulb for me back to the white LED like the original 1 instead of the yellow LED yall put in there for free?
We're genuinely sorry to hear about your frustrating experience, and we appreciate you sharing your feedback with us. It's disheartening to learn that we didn't meet your expectations or provide the level of service you deserved. First and foremost, we sincerely apologize for any inconvenience caused by the delay in the challenges you faced in obtaining a loaner car; we offer loaners at no cost to our clients, which makes them popular. We understand the importance of reliable transportation, especially when it's related to your job, and we regret any additional stress this may have caused you but are happy that you did not accrue any out-of-pocket costs concerning a rental. Regarding the color difference in the lights, we understand your frustration and apologize for any inconvenience caused. Exposure differences between the new and existing lights can indeed lead to noticeable variations in color, and we regret any oversight in addressing this issue to your satisfaction. Additionally, we apologize for any confusion regarding our affiliation with Geico. As an independent facility, we strive to provide the highest quality of service and stand by our workmanship with a warranty for as long as you own your vehicle. We're deeply sorry for any misunderstanding or inconvenience caused by this discrepancy. Your feedback is invaluable to us, and we're committed to learning from this experience to improve our services. We understand your disappointment, and we sincerely apologize for any distress or frustration you've experienced.
- db Orlando Collision East