They were clean, nice, professional, and provided expeditious service for the consultation/estimate appointment. That being said, I was given an overwhelming amount of information when I brought my car for a repair estimate (after someone hit me). They gave me a ton of info about how they’ll fight the other person’s insurance company and how they’ll make sure the company pays. They also started talking about how tricky the offender’s insurance company was, implying the insurance company may not pay for all the days I needed a rental car. In the end, I never got the repair estimate I came for and they never gave me any assurance about what I should do next. I ended up taking my car to the dealership (which also had a collision center). The dealership gave me a very rough estimate (so I could begin to have an idea), told me exactly what steps I needed to take, informed me the insurance company would begin paying for the rental from the day I choose to leave my car at the collision center for repair. Although I’m sure DB could have done a great job with my car, the legal scare tactic and information overload didn’t provide any useful direction so I ended up not being serviced by them. Hope the review helps.
We greatly appreciate your detailed review. Following your feedback, I believe it's essential to share that our entire administration staff was called in for a staff meeting to reflect. Collectively, we discussed together, regardless of our efforts or positive intent. How could we present our information to educate consumers without feeling overwhelmed or leave our facility with the false assumption that we are here to "fight" anyone or potentially utilize legal tactics to scare anyone? Therefore, most defiantly never leave anyone with a lack of clear, helpful direction. All comments considered, we are here to assist the everyday consumer with the support required to navigate a complete and proper repair in today's world of collision repair. That being said, it can, at times, be very overwhelming. Unfortunately, many collision industry representatives, including dealers, and companies are naïve to the current manufacture-guided proper repair, let alone making any effort to actively practice claim handling strategies that keep the consumers' best interest in mind. In most cases, the current collision industry as a whole is still trying to apply dated ten-year-old repair handling methodology to today's very complex &, at times, complicated vehicles. Whether it is strategically in the economic interest of the representing insurance company or simply lack of maintaining industry currency, we separate ourselves from these common mistakes made by our competitors by simply training diligently. We are disciplined to provide our customers with specific, current, & most importantly, perinate information required to ensure they have the proper expectations moving forward. In our efforts of transparent exposure to the specifics of manufacture repair, we situationally feel to need to express our previous experiences to set realistic expectations to our customers. We are working to ultimately provide the customer a vehicle with restored safety to the best of human ability, avoiding any unnecessary surprises or expenses, all while demonstrating world-class customer service. We only hope we earn the opportunity to earn your business in the future.
- db Orlando Collision East