Privacy Policy
At db Orlando Collision (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and mailing address when you contact us, request a quote, or schedule an appointment.
Vehicle Information: Details about your vehicle, including make, model, year, VIN, and service history.
Payment Information: Limited billing details when you make payments for services.
Website Usage Information: IP address, browser type, device information, and browsing activity collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Provide and manage our auto collision repair services.
Communicate with you regarding appointments, updates, and service reminders.
Process payments and send receipts.
Improve our website, customer service, and overall business operations.
Comply with legal obligations and insurance requirements.
3. Information Sharing & Disclosure
We do not sell or rent your personal information. We may share information only in the following cases:
Service Providers: With trusted third-party vendors who assist us in operations (e.g., payment processors, insurance partners, IT support).
Legal Compliance: When required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.
5. Your Privacy Rights
You have the right to:
Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and business requirements.
Opt out of receiving promotional communications.
To exercise these rights, please contact us at:
📧 dboeast@orlandocollision.com or dbowest@orlandocollision.com
📞 407-467-5930 (East) or 407-436-6500 (West)
6. Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You may adjust your browser settings to block cookies, but some features may not function properly.
7. Third-Party Links
Our website may include links to third-party websites (e.g., social media, review platforms). We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
db Orlando Collision East
📍 2591 N Forsyth Rd Unit D, Orlando, FL 32807
📧 dboeast@orlandocollision.com
📞 407-467-5930
db Orlando Collision West
📍 6359 Edgewater Dr, Orlando, FL 32810
📧 dbowest@orlandocollision.com
📞 407-436-6500