Answers You Can Trust. From a Team That Works for You.
You don’t need to be an expert in collision repair or insurance law, we’ve got you covered. Here are our most common customer questions, answered simply and clearly.
Auto Body & Collision Repair
Insurance companies often steer customers to direct repair shops (DRPs) under contract to cut costs. These shops may agree to lower labor or use non-OEM parts to save the insurer money. At DB Orlando Collision, we are not under contract with any insurer, so we work for you—not them. We believe your safety and the integrity of your vehicle should never be compromised for an insurance company's bottom line.
Direct repair shops may follow insurer guidelines instead of manufacturer procedures. This could lead to:
- Use of junkyard or aftermarket parts
- Reduced repair quality
- Voided warranties
- Unsafe repairs that compromise crash protection
Your safety matters, choose a certified facility that follows OEM repair methods, like DB Orlando Collision.
Yes. We prioritize original manufacturer parts and procedures. If alternatives are necessary, we’ll explain your options clearly during the repair planning phase.
You can choose any repair shop you want under Florida law. Your insurer cannot force or penalize you for going outside their network.
Insurance Claims & Your Rights
No. You only need one estimate, and it should come from a shop that you trust to follow correct repair standards, not the lowest bidder.
No. That would be unlawful. If your insurer uses scare tactics or misleading language, our team can step in and advocate for you.
This usually means we ask tough questions and hold them accountable to OEM repair standards—not insurer shortcuts. We’ll never compromise your safety to make their process easier.
The shop is always responsible for repair workmanship, not the insurance company. We provide a written lifetime warranty on all repairs we perform.
Rights & Advocacy
We are. Our entire team works for you, not the insurer. From explaining your legal rights to helping you avoid insurance-driven shortcuts, we’ll always advocate for what’s best and safest for your vehicle and family.
Florida law gives you full control over where your vehicle is repaired. You also have the right to one estimate and to a safe, complete, and proper repair—not just the cheapest.
Even after a perfect repair, your vehicle’s market value may drop due to its accident history. We can refer you to a trusted appraiser to evaluate and file a diminished value claim if you qualify.
Timeline & Rentals
Timelines vary based on insurance response time, parts availability, and repair complexity. We timestamp every step and keep you updated. We prioritize quality, not speed.
Yes. If you have rental coverage, we’ll coordinate the entire rental process and ensure extensions are handled if needed. As an Enterprise Elite partner, we make it easy.
Safety, Towing & Logistics
Don’t risk it. Structural damage, misalignment, or faulty sensors can make driving dangerous. Call us, we’ll arrange same-day towing and bill your insurer directly.